FAQ

The product is gold plated or silver plated,no real pure gold or silver
Packing: 1pc/opp bag NO GIFT BOX
NOTICE: Product size or color Please see pictures or product description, if you don’t understand size or color, please contact us, thank you!
Customer’s OEM available & Customized design is welcome.For Bulk Order Please contact us!
If you have any questions please feel free to contact us. We will reply within 24 hours.
JEWELRY MAINTENANCE:
* If allergy exists,stop wearing.This is a fashion jewelry, not real pure gold/silver
* Keep this product out of reach of small children.
* Reduce to touch sweat.
* Take off the jewelry while bathing,washing.
* Avoid the mixing with other jewelry or hard things.
* Often clean it.
* For example more sweat or bathing ….etc., will affect the color change.
Shipment:
We will send products in 2-4 days after payment confirmed
AliExpress Standard Shipping 15-60 days to most countries
ePacket Estimated Delivery Time: 12 days – 35 days
Bulk orders,we can free arrangements FedEx, DHL or UPS
Feedback:
Please don’t leave negative(1-2 stars) or netural feedback(3 stars) before contacting with us
Your satisfaction is our target! Giving negative or neutral feedback is a very serious attitude and we make sure that we can solve your problem before leaving a negative feedback. We hope you like our items and enjoy the shopping and also hope you can leave us a positive feedback. Thank you!
Import duty:
Taxes and charges are not included in the item price and shipping charges.If in your country need to pay customs duty,it’s your honor and responsibility.
Color Mismatch:
Differences in color may be caused by some other reasons such as color reflection in the monitor,lighting,background etc.
Returns:
We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them,for Quality problems. A full refund will be given if items are returned in their original condition. Merchandise which is damaged or missing components is not refundable. Buyers are responsible for return shipping with proper packaging. On receiving items,we will refund you immediately.
Before returning items,please make sure you get our(the seller’s)return address,and write "gift" on the delivery detail sheet.